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World Biofuels
Symposium
November 13-15, 2005
Beijing, China
2nd Annual Canadian Renewable Fuels Summit
December 13-15, 2005
Toronto, Ontario, Canada
Hosted by:
Candadian Renewable Fuels
Association
National Biodiesel
Conference & Expo 2006
February 5-8, 2006
San Diego, California
Organizer:
National Biodiesel Board
11th Annual
National Ethanol Conference: "Policy & Marketing"
February 20-22, 2006
Las Vegas, Nevada, USA
Sponsored by:
Renewable Fuels Association
22nd
Annual International Fuel Ethanol Workshop & Expo
June 20-23, 2006
Milwaukee, Wisconsin, USA
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Posted on
July 17, 2002Ethanol Industry Supplier Launches Help Desk
Alfa Laval customers can now receive help with heat exchanger, separator and decanter questions from Alfa Laval’s newly established Help Desk. Callers speak directly to a member of the technical support staff who is knowledgeable on all products and relevant applications.
The technical support staff is qualified to answer questions regarding troubleshooting, maintenance, operation, performance and process information. Should the staff member be unable to answer the question directly, the customer is guaranteed an answer within 48 hours.
The Helpdesk is manned standard business hours (8:00 a.m. to 5:30 p.m. EST) five days a week and backed by an emergency service during our non-business hours. Contact the help desk by calling 1-866 ALFA LAVAL (1 866 253-2528).
If the issue cannot be resolved on the telephone, the caller is referred to a field service scheduler who will dispatch a service representative. Service is also available from one of Alfa Laval’s six service centers, four of which specialize in heat exchangers and three of which service separation equipment.
Alfa Laval is unique among its competitors in offering a Customer Help Desk. With a worldwide organization in nearly 100 countries, the technical support staff has a vast resource of information available from colleagues in other countries.
Alfa Laval in brief:
Alfa Laval is a leading global provider of specialized products and engineered solutions. Our equipment, systems and services are dedicated to helping customers to optimize the performance of their processes. Time and time again. We help our customers to heat, cool, separate and transport products such as oil, water, chemicals, beverages, foodstuff, starch and pharmaceuticals. Our worldwide organization works closely with customers in almost 100 countries to help them stay ahead.
www.alfalaval.com
For more information, contact:
Toni McCormick
Alfa Laval Inc.
955 Mearns Road
Warminster, PA 18974
Tel: 215 443-4019
e-mail: toni.mccormick@alfalaval.com
www.alfalaval.com
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